CONTACT
Have a question regarding your order or just want to say hi?
Use the form below or contact us at:
Lauren Rodgers
(925) 783-1965 (voice and text)
FAQ
What are your delivery options?
Due to the detailed nature and our high order volume, our current order processing time is 5-8 business days, not including transit time. All order will ship via UPS ground and transit time depends on proximity to our location in Charlotte, NC. If you would like a shipping quote prior to ordering, please email your order details and address to hello@boxandbowshop.com. Please contact us for large quantity orders of 10+ gift boxes shipping to the same location.
How far in advance do I need to place my order?
Due to our high order volume, please place your orders at least two weeks prior to needing them in hands to ensure all items are in stock and available prior to delivery, If you need your gifts by a certain date, PLEASE email us first to check on our current production time/schedule. Rush options are available and we are happy to work with you to make sure each gift is ready by your deadline.
How do I add an item to a pre-curated box!?
Easy peasy! Simply select the premade gift box you would like to purchase and add to your shopping cart. Then under the "BYOB" tab, select the add-on item you wish to include and also add to your shopping cart. We will make sure to include it with your gift.
I want to order multiple boxes shipping to multiple addresses, but your website only allows me to enter one address per order. Help!
Ah yes, the frustrations with template websites...we know, it's annoying to us too! We are working on providing a custom website that will allow you to add multiple shipment addresses per order, but for now you can either (1) place a separate order for each recipient, or (2) email us the details of your multiple piece order and we will send you a PayPal invoice to pay in one transaction.
Do you create custom boxes?
Custom boxes are our favorite! We love designing unique gift boxes and specialize in providing customized corporate, client/closing, workshop, welcome and wedding party gifts (order minimum may apply). Email us for more info.
What is your return policy?
Due to the handmade nature of each gift box, we do not offer returns. We strive to find products that appeal to a wide array of interests, but we do realize that our recipients each have their own unique taste. If for some reason you or the recipient are unsatisfied with your purchase, please let us know at hello@boxandbowshop.com and we will do our very best to resolve the issue. Any breakage that may have occurred in transit must be reported within 7 days of receipt to be eligible for replacement.
I'm sending my gift directly to the recipient...will a packing slip or invoice be included?
Nope! Because your gift is just that,,,a gift, no packing slip or invoice of any kind is ever included in the shipping box.
I'm purchasing multiple custom (BYOB) gift boxes - how do I let you know what items go in each?
If you are purchasing multiple customized gift boxes, please include an itemized list describing what items go in each box at the 'Note to Seller' section at checkout, or shoot an email to hello@boxandbowshop.com and reference your order number. We will make sure your gifts are packaged correctly!
LOVE NOTES
"I just wanted to thank you again for the great service you provided, it was so easy to work with you! The boxes came out just as I had imagined and were the perfect solution for me.
Being that I am an ocean away from my friends, Box and Bow allowed me to send something special and heartfelt without actually being there physically. I am so happy I was still able to share these moments with my sisters/girlfriends from so far away - that's really why this was so appreciated! I will be recommending you to everyone I know!"
- Jessica I.
"All the gifts were a big hit! The bridesmaids loved their scrubs and the customized glasses and I tried some of that lemonade and it was so good!
Again, big thank you for working so hard to get me the packages on time for me to give them out to the bridesmaids. You really went above and beyond and you will have a customer for life."
- Jennifer W.
"Everything was perfect! The boxes shipped without damages and the presentation was amazing! They loved all the details! (And everyone said yes which is good! :) ) Thank you again for all your work!"
- Molly R.
"Thanks again, Lauren. You honestly made this experience so pleasant; I wish I could hire you as my wedding coordinator!"
- Lauren J.
"I just wanted to let you know that my girls LOVED their boxes!! I received so many compliments on them! One girl said it's seriously the best and most creative gift box she's ever seen!
Thank you so much for helping me make my girls feel special! I will definitely keep you in mind for future events and highly recommend your services!"
- Lindsey W.
"I just wanted to send you a quick thank you! I’ve gotten so many notes from my clients about how much their loved their gift and how beautifully it was presented. Thank you for representing me so well!"
- Leigh, Fresh Light Photography
"Thank you so much! Everyone has absolutely loved the gifts! I will definitely be coming back to you guys!! Thanks again for all your hard work!"
-Anna, Anna Taylor Photography
"The girls received the boxes today and I cant thank you enough for making them look so beautiful. I will be sure to share your site with all of my friends and family!"
-Morghan E.
"I just wanted to thank you so much for the quick service and accepting my order even when the shop was temporarily closed! Even for a small order like mine you guys pulled through.
The girls received the boxes and loved them! Love what you guys are doing! Keep up the great work! :)"
-Esther S.